📋 The Short Version
Because our products are frozen and perishable, we generally cannot accept physical returns of food products once they have shipped.
That does not mean you're on your own if something goes wrong. If your order arrives damaged, incorrect, or in an unsafe condition, contact us so we can review what happened.
Please do not mail frozen or perishable food back to us unless The School Daze specifically instructs you to do so.
❄️ Frozen, Cold or Partially Frozen
Dry ice naturally evaporates during transit. A package arriving without visible dry ice does not automatically mean there is a problem with the food.
If your food arrives frozen, partially frozen, or still cold/cool to the touch, place it into your freezer promptly.
The absence of remaining dry ice by itself is not considered proof that an order arrived unsafe.
🌡️ If Your Food Arrives Warm
If your frozen food arrives warm, do not consume it.
Contact us as soon as possible at support@theschooldaze.com. Include your order number and clear photos of the food, shipping box, and packaging when applicable.
Please keep the packaging long enough for us to review the issue. Photos can be important when we need to investigate a shipment or carrier problem.
📦 Damaged or Incorrect Orders
If an item is damaged in transit, missing from your shipment, or you receive an item you did not order, let us know as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Photos of the affected item when applicable
- Photos of the shipping box or packaging when applicable
Once reviewed, we will determine the appropriate resolution based on the circumstances of the order.
🚚 Shipping & Carrier Delays
Carrier delays, severe weather, extreme heat, holidays, and other transportation disruptions can occasionally affect frozen shipments.
A delayed tracking scan or carrier delay does not automatically mean the food is unsafe and does not automatically qualify an order for a refund.
If there is a delivery problem, contact us and we will review the shipment, tracking history, and condition of the food when it arrived.
🏠 Shipping Address & Delivery
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before submitting your order.
We cannot guarantee refunds or replacements for orders affected by an incorrect or incomplete address entered at checkout, refused deliveries, or packages left unattended after confirmed delivery.
✋ Need To Cancel?
If you need to cancel an order, contact us as soon as possible.
If your order has not yet entered packing or shipping, we will review whether the cancellation can still be completed.
Once an order has been packed for shipment, handed to the carrier, or shipped, it can no longer be canceled.
💳 Approved Refunds
When a refund is approved, it is issued back to the original payment method whenever possible.
After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
📝 Every Situation Is Different
Frozen-food shipping involves factors that can vary from order to order, including destination, weather, carrier conditions, delivery timing, and the condition of the food when it arrives.
Refund and replacement requests are reviewed based on the circumstances and information available for that specific order.
📬 How To Contact Us
Email support@theschooldaze.com and include your order number in your message.
For delivery-condition or damage concerns, include photos whenever possible so we can review the issue faster.
